Terms and Clarifications for the Therapeutic Correspondence Service “Dear Paula”
It is important to understand and follow the rules and conditions of this service, both to access it and to make the most of its benefits.
What types of enquiries can be made in writing?
- Questions related to specific problems or situations
- Doubts during decision-making or periods of change
- Interpersonal conflicts
Through this space, you will be able to express what you are going through and receive a reflective, careful, and professional response that helps you to:
- better understand your situation
- organise your thoughts and emotions
- broaden your perspective
- make more conscious and coherent decisions aligned with yourself
What CAN you expect from written consultations?
- Qualified professional insight regarding your situation or concern
- A professional alert if further intervention is considered necessary
- Analysis of thoughts, emotions, and possible courses of action to address them
- Fast response time (2 to 5 days after receiving the consultation)
- Confidential handling of all consultations
- Personalised 1:1 work
What types of situations should NOT be addressed through this written service?
This service offers punctual psychological guidance and professional reflection, but it does NOT constitute psychotherapy, clinical diagnosis, crisis intervention, or emergency care.
- No suicidal crisis situations, active violence, or emergencies
- No management of undiagnosed or pre-existing mental health conditions
- No treatment of trauma, anxiety, depression, or mood-related disorders
- No conditions requiring ongoing clinical follow-up
Requirements to access the written consultation service
- You must be 18 years or older
- Consultations can be conducted in Spanish or English
- A limited number of written consultations will be accepted each week. Available slots will be published and renewed at the beginning of each week
- The right to respond is reserved. If a consultation is not appropriate for this format, 80% of the fee will be refunded
- Each consultation includes the possibility of up to 2 exchanges per party (client–therapist) if clarification or follow-up questions are needed
- Anonymous consultations are not accepted
Disclaimer: Written consultations are in no way intended to replace a therapeutic process, which in many cases is necessary and essential, and therefore should not be used as a substitute for therapy.
How much does “Dear Paula” cost and how does it work?
During the pilot phase, you will benefit from a promotional price of €20 per consultation, which includes the following steps:
Step 1 – You write your letter and send it via email
You share what you would like to explore. It is important that your message includes at least:
- Name/pseudonym
- Reason for consultation
- Brief context
- What you hope to receive from the guidance
- If a third party is involved, please describe specifically what they do or say that is causing concern
Send your message to: paulasicardbotero@gmail.com
Step 2 – Confirmation and payment link
I will review your message to ensure it meets the service conditions. You will receive confirmation that your consultation will be processed, along with the corresponding payment link. If any clarification is needed, I will ask at this stage.
Step 3 – Reflection on your consultation
I carefully read your message and prepare a personalised professional response, which you will receive within 48 to 72 hours after payment is received.
Step 4 – You receive your written response
A written guidance designed to help you understand, organise, and move forward with greater clarity.
Step 5 – Follow-up questions
If you have any questions or comments regarding my response, you may reply within 48 hours, and I will be happy to provide clarification.
After the pilot phase, this process will be evaluated and, if necessary, adjusted for future automation and direct management through my website.
Paula Sicard Psychologist 